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FAQs
Frequently asked questions
I offer flexible remote administrative, organisational and bookkeeping support for both businesses and households. This can include everything from email and diary management to invoicing, household paperwork, research, digital organisation and everyday admin tasks.
No. Support can be provided on an ad hoc basis or as ongoing assistance, depending on what works best for you.
Hours are purchased in advance and can be used as and when you need them. I will keep you updated on the time used and any remaining balance after completed work.
Purchased hours remain valid for six months from the date of purchase.
If additional time is required, I will always discuss this with you before carrying out any extra work. No additional hours will be used without your agreement.
Where capacity allows, yes. Whether you need support during a particularly busy period, temporary cover during annual leave or sickness, or help getting back on top of things, I will always do my best to accommodate urgent requests.
Both. I support small businesses with day-to-day administration and organisational tasks, while also helping individuals and families with life admin and household paperwork.
Yes. The Valley Office is based in Chalford, Stroud, Gloucestershire, and primarily provides remote support to clients throughout the UK. For local clients, it is also possible to arrange the collection or drop-off of paperwork and documents by prior agreement.
Absolutely. Information shared with The Valley Office is treated confidentially and handled with care, professionalism and discretion. The Valley Office is registered with the Information Commissioner's Office (ICO) and takes reasonable steps to protect personal information and maintain confidentiality. Further details can be found in the Privacy Policy.
I work with a wide range of systems commonly used by businesses and households, including Microsoft 365, Google Workspace, Xero, Quickbooks, Shopify, Etsy, Adobe Acrobat and various CRM, accounting and administrative platforms. If you already have systems in place, I can usually work within your existing setup. If you're unsure whether I support a particular platform, please feel free to ask.
Simply complete the contact form or get in touch by phone or WhatsApp. Once I understand your requirements, I'll confirm the most suitable support package and outline the next steps.
Yes. I understand the challenges that can come with ADHD, autism, executive functioning differences and feeling overwhelmed by everyday admin. I aim to provide calm, practical and non-judgemental support tailored to individual needs.
In some circumstances, yes. If you receive Access to Work funding and think my services may be suitable, please get in touch to discuss your requirements.
That's completely fine. If you're unsure, we can discuss your requirements and I'll help identify the most appropriate package based on the tasks involved.
Yes. If you would prefer a more informal way to get in touch, you are welcome to contact me via WhatsApp as well as through the website contact form, email or phone.
If you can't find the answer you're looking for, please get in touch. I'd be happy to discuss your requirements and how The Valley Office may be able to help.
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