PRIVACY POLICY

Last updated: June 2026

The Valley Office respects your privacy and is committed to protecting your personal information.

This privacy policy explains what information I collect, how I use it, and your rights.

Who I am

The Valley Office is run by Julie Cornelius and provides remote administrative, organisational, business and household support.

The Valley Office is registered with the Information Commissioner's Office (ICO Registration No. ZC173979).

The Valley Office is based in the Stroud Valleys, Gloucestershire.

If you have any questions about this privacy policy or how your information is used, you can contact me at:

Email: Get In Touch

Phone: 07944 056173

What personal information I collect

I may collect and use the following information:

Your name
Your email address
Your phone number, if you provide it
Details you include in a contact form, email, message or phone call
Information about the task, project or support you are asking about
Business details, if you contact me on behalf of a business
Billing and payment information
Records of work agreed, completed and invoiced

If you choose to share sensitive personal information with me, for example information relating to health, disability, neurodivergence, family circumstances or finances, I will only use it where it is relevant to the support you have asked me to provide.

How I collect your information

I collect information when you:

Complete the contact form on my website
Email me
Call or message me
Contact me through social media
Ask for a quote or discuss possible work
Become a client
Send documents, records or information needed for work I am carrying out

My website contact form currently asks for your first name, last name, email address and message.

How I use your information

I use your information to:

Respond to your enquiry
Discuss the support you may need
Provide services you have asked for
Manage bookings, tasks and ongoing work
Send invoices, receipts and payment information
Keep records for tax, accounting and legal purposes
Communicate with you about work in progress
Improve how I manage and provide my services
Protect my business if there is a dispute or unpaid invoice

I do not sell your personal information.

My lawful reasons for using your information

Under UK data protection law, I need a lawful reason to use your personal information.

I usually rely on one or more of the following:

Contract

I use your information where it is needed to provide a service you have asked for, discuss work before you decide to go ahead, complete agreed tasks, manage payments or communicate with you about work.

Legitimate Interests

I may use your information where it is necessary for the running of my business, provided your rights and interests do not override this. This may include keeping records, responding to enquiries, managing client relationships and protecting my business.

Legal Obligation

I may need to keep certain information for tax, accounting, legal or regulatory reasons.

Consent

If I ever ask for your consent to use your information for a specific purpose, you can withdraw that consent at any time.

Financial and payment information

If you become a client, I may keep records of:

Services purchased
Hours or credits bought
Invoices issued
Payments received
Receipts and payment records

This is needed to manage the service and meet tax and accounting requirements.

I do not store full card details. If payment is made through a third-party payment provider, that provider will process your payment information under its own privacy policy.

Documents and information you send to me

As part of my work, you may send me documents or information relating to your business, household, finances, admin tasks, systems, suppliers, customers or personal circumstances.

Information provided by clients is treated as confidential and will only be accessed where necessary to provide the agreed service.

I will only use this information to carry out the work you have asked me to do.

I will not share it unless:

You ask me to
It is necessary to complete the agreed work
I am legally required to do so
It is needed to protect my business or respond to a dispute

Sharing your information

I may share your information with trusted third-party providers where necessary to operate my business and provide services. These may include:

Wix, for website hosting, contact forms and business email services
Xero, for invoicing, accounting and financial record keeping
Google Drive, for document storage and collaboration where appropriate
My accountant or professional advisers where required
Legal, regulatory or government authorities where I am required to do so by law

I only share information where there is a valid business or legal reason to do so.

Website hosting, cookies and analytics

This website is hosted by Wix.

Wix may use cookies and similar technologies to help the website function correctly, maintain security and understand how visitors use the site.

I may also use website analytics tools provided through Wix to understand how visitors interact with the website, such as which pages are viewed and how visitors find the site. This information is used to improve the website and services offered.

Analytics information is generally collected in an aggregated form and is not used to identify individual visitors.

You can control or disable cookies through your browser settings, although some website features may not work correctly if cookies are disabled.

Social media links

My website includes links to social media pages such as Facebook, Instagram and LinkedIn.

If you click these links, those platforms may collect information about you. Their use of your information is controlled by their own privacy policies.

How long I keep your information

I only keep personal information for as long as necessary.

As a guide:

Enquiry messages may be kept for up to 12 months
Client records may be kept for up to 7 years for tax, accounting and business record purposes
Working documents may be deleted or returned when they are no longer needed, unless they need to be kept for legal, accounting or agreed business reasons
Email correspondence may be kept where it is needed to maintain records of work, agreements or communication

If you would like me to delete information sooner, you can ask. I may not always be able to delete information immediately if I need to keep it for legal, tax, accounting or legitimate business reasons.

How I protect your information

I take reasonable steps to keep personal information secure. This includes using password-protected systems, secure cloud storage and limiting access to information to those who genuinely need it.

Where client documents are stored electronically, they may be held securely within Google Drive, Xero or other trusted business systems used to provide the agreed service.

While no method of transmitting or storing information online can be guaranteed to be completely secure, I take appropriate precautions to protect the information entrusted to me.

International transfers

Some of the online services I use may store or process information outside the UK.

Where this happens, I will use services that are expected to have appropriate safeguards in place to protect personal information.

Your rights

You have rights under UK data protection law. These may include the right to:

Ask for a copy of the personal information I hold about you
Ask for inaccurate information to be corrected
Ask for information to be deleted
Ask me to restrict how I use your information
Object to certain uses of your information
Ask for your information to be transferred where applicable
Withdraw consent where I am relying on consent

You also have the right to object to your personal information being used for direct marketing.

To exercise your rights, please contact me using the details above.

Complaints

If you are unhappy with how I use your personal information, please contact me first so I can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK regulator for data protection.

Website: https://www.ico.org.uk

Changes to this policy

I may update this privacy policy from time to time.

The latest version will always be available on this website.