TERMS & CONDITIONS

Last updated: June 2026

These Terms & Conditions apply to all services provided by The Valley Office.

By requesting or using services from The Valley Office, you agree to these Terms & Conditions.

About The Valley Office

The Valley Office is a remote administrative support service operated by Julie Cornelius, based in the Stroud Valleys, Gloucestershire.

Services are provided remotely to businesses and households throughout the UK.

Services

The Valley Office provides flexible administrative, organisational and practical support on an ad hoc or ongoing basis.

Examples of services may include:

Administrative support
Bookkeeping and financial administration
Document and digital organisation
Research and information gathering
Email and diary management
Household administration
Data entry and record keeping
Business support services

A full list of services is available on this website.

Any work requested outside the agreed scope may require additional hours, a revised quote or a separate agreement.

Availability

Services are provided remotely and are subject to availability.

While every effort will be made to complete work within agreed timescales, specific deadlines cannot be guaranteed unless confirmed in writing.

The Valley Office reserves the right to decline work that falls outside the services offered, exceeds available capacity, or is considered inappropriate or unlawful.

Pricing, Payment and Time Credits

Services are provided on a prepaid basis.

Before work begins, clients will be asked to purchase a block of hours at the current rates displayed on the website.

Payment must be received before any work is undertaken unless otherwise agreed in writing.

Purchased hours may be used for any agreed services provided by The Valley Office and are deducted according to the time spent completing the work.

Time is tracked in 15-minute increments.

Unused hours remain valid for six months from the date of purchase.

Any hours remaining after six months will expire unless otherwise agreed in writing.

Clients will be notified if additional hours are required before any further chargeable work is undertaken.

Refund requests for unused hours will be considered on an individual basis at the discretion of The Valley Office. Any agreed refund must be confirmed in writing and will be calculated based on any work already completed and time already used.

The Valley Office reserves the right to amend pricing from time to time. Any change in pricing will not affect hours that have already been purchased.

Client Responsibilities

Clients are responsible for:

Providing accurate and complete information
Providing documents and materials required to complete the work
Responding to requests for information in a timely manner
Reviewing completed work where appropriate
Ensuring instructions are lawful and appropriate

The Valley Office is not responsible for delays resulting from incomplete information, missing documents, unclear instructions or delayed responses from the client.

Confidentiality

Client information will be treated as confidential and used only for the purpose of providing the agreed services.

Confidential information will not be shared with third parties unless:

The client has given permission
It is necessary to provide the agreed service
There is a legal obligation to do so

Further information about how personal information is handled can be found in the Privacy Policy.

Data Protection

The Valley Office will handle personal information in accordance with applicable UK data protection legislation.

The Valley Office is registered with the Information Commissioner's Office (ICO Registration No. ZC173979).

Please refer to the Privacy Policy for full details.

Documents and Information

Clients may provide documents and information relating to their business, household, finances, administration, customers, suppliers or personal circumstances.

The Valley Office will use this information solely for the purpose of providing the agreed service and will take reasonable steps to keep it secure and confidential.

Clients remain responsible for the accuracy and legality of any information provided.

Where access to systems, accounts or platforms is required, clients remain responsible for maintaining the security of their own accounts and should ensure any access provided to The Valley Office is appropriate for the services requested. Temporary passwords and the prompt removal of access following completion of the work are recommended.

Intellectual Property

Any documents, spreadsheets, templates, checklists or other materials created specifically for a client as part of paid work become the property of the client once full payment has been received, unless otherwise agreed in writing.

The Valley Office retains ownership of any pre-existing templates, systems, processes or materials used in providing services.

Limitation of Liability

The Valley Office will provide services with reasonable care and skill.

However, The Valley Office shall not be liable for:

Indirect or consequential losses
Loss of profits
Loss of business opportunities
Losses arising from inaccurate information supplied by the client
Decisions made by the client based on information provided
Delays or interruptions caused by third-party software, systems or service providers
Circumstances beyond reasonable control

Nothing in these Terms & Conditions excludes liability where such exclusion would be unlawful.

Cancellation and Termination

Clients may end ongoing arrangements at any time.

Any work completed up to the date of cancellation will remain chargeable and deducted from any purchased hours.

The Valley Office reserves the right to suspend or terminate services where:

Payment has not been received
Required information is not provided
Requests are unlawful or inappropriate
There is a breakdown in the working relationship
Continued provision of services is no longer practical or appropriate

Any unused prepaid hours following termination will be reviewed on a case-by-case basis and any refund agreed will be confirmed in writing.

Website Information

Information provided on this website is intended as a general guide to the services offered.

While every effort is made to keep information accurate and up to date, no guarantee is given that all content will always be complete, accurate or current.

Changes to These Terms

The Valley Office may update these Terms & Conditions from time to time.

The latest version will always be available on this website.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

The Valley Office

Email: Get In Touch

Phone: 07944 056173

Website: www.thevalleyoffice.co.uk